NI Patient Advocacy Final Assessment

Part One: This is Joe

This is Joe. Joe is a 31 year old man who has been off work for the last twelve months due to an injury sustained at work. During this time his mood has been low and his GP has put him on anti-depressants, although to everyone he seems to be a positive and cheerful person. He actually thinks the anti-depressants are the wrong ones for him but he doesn’t know what to do about that. He is currently going through a divorce (because of the financial strain the family has been experiencing due to his job loss) and Joe is living at the family home with his elderly parents – who he is helping with groceries and support because they are in COVID-19 lockdown due to their underlying help issues. He has one daughter, who is just about to start Secondary school. He has come into the Peer Advocate programme because he is looking for help in terms of finding a counsellor to help him with his feelings – especially some of the traumas he feels he experienced as a child when he was sent to Boarding school by his parents. He is currently receiving work benefits and is also worried that he is being put under pressure by the Benefit Office to find a job.

Task and Response: In your first meeting, how would you introduce yourself to Joe, gain his trust and begin to put together a programme of how you could support him as a Peer Advocate?

This response will be reviewed and graded after submission.

Part Two: A Difficult Issue

In your second meeting with Joe he tells you that he is upset because it has been a difficult last few days. He has been drinking at night in his parents house and they have threatened to throw him out if he does stop. He says that he has also stopped taking his antidepressant tablets because when he drinks and takes them he feels ‘spaced out’. When he also collected his daughter from school and brought her home to her mother, his soon to be ex wife said that she could ‘smell alcohol’ on his breath and she threatened to tell the police that he was drinking and she didn’t want him driving their daughter home from school anymore. Because of this argument with his wife, he missed his benefit office appointment and also his first appointment with his new counsellor. He tells you that he ‘feels he can’t go on anymore’ and that ‘everything seems pointless’. You also smell drink on Joe’s breath and you can see that he is playing anxiously with his car keys.

Task and Response: Write down your thoughts and ideas and actions about how you would react to this new information from Joe and how you would continue to help Joe as a Peer Advocate.

This response will be reviewed and graded after submission.

Part Three: Situation Worsens?

You receive a phone call from Joe’s parents at 3am. Joe has phoned them and told them that he is currently in hospital because he has taken an overdose. They say that Joe is dsylexic and he says that he read the dosage instructions incorrectly on his antidepressants and he has probably ‘taken too many’. His parents tell you that they are tired of helping Joe and that ‘he isn’t our problem any more’. They are phoning you because they have heard Joe mention your name and speak about you as a Peer Advocate. They mentioned to Joe that they were going to phone you and Joe said he didn’t his PA to know that he was in hospital because it was his own ‘private business’.

Task and Response. Write down your thoughts and ideas and actions about how you would react to this new information and what you think are the next safe and sensible steps to take.

This response will be reviewed and graded after submission.

For the following question, you may select more than one response.

HHP is a:

a) Private enterprise.
b) Charity.
c) Staffed entirely by volunteers.
d) Based in the U.S. and England.

For the following question, you may select more than one response.

Which of the following does HHP advocate for?

a) Participatory medicine.
b) Free healthcare for all.
c) “E-patient” initiatives aimed at increasing patient autonomy.
d) Reducing health inequities.

For the following question, you may select more than one response.

Which of the following statements is/are true?

a) HHP is partnering with MIND on this project.
b) HHP hopes to recruit 10 advocates to begin with.
c) The ultimate focus of the project is on the client’s needs.
d) It is not possible to work collaboratively with the healthcare team.

It is the advocate’s role to:

a) Tell the client what they need.
b) To give the client their own medical advice.
c) To insist the client make choices quickly.
d) To refuse to help the client based on religious views or morals.
e) To empower and support the client in their own decision.

Which of the following is NOT a skill of a PA?

a) Knowledge of how their local healthcare system works.
b) Ability to cut through bureaucracy and place patient need at the centre of what they do.
c) Proficiency in sifting through diverse informaion and the skill in translating information into clear and effective language.
d) Ability to threaten organisations with court-action if they do not cooperate with your demands for action.

Which of the following is NOT an aptitude of a PA?

a) Good communication skills.
b) Problem-solving capabilities.
c) Ability to empathize.
d) Fitness and well-being training.
e) Commitment to take on meaningful responsibilities.

When chatting with a client for the first time, what is the most important aim for that first contact?

a) To sort out all of their problems or concerns.
b) To build trust and a sense of connection.
c) To spend time talking about yourself.

Which of the following would be a good question to ask a client when first contacting them?

a) “So, can you tell me about your health journey?”
b) “So, how many years have you had depression?”
c) “How did you feel when that happened to you?”
d) “Do you mind if we finish this now? I’ve got a TV programme to watch!”
e) Both a & c.

Which of these should you NOT do about patient data safety and privacy?

a) Talk to your client loudly on the phone in a crowded area.
b) Print out materials about your client and leave them around your home.
c) Talk to friends and family about your client.
d) Leave your computer open with details of your client on the screen.
e) All of the above.

Which of the following is NOT a model of advocacy?

a) Peer Advocacy.
b) Non-Instructive Advocacy.
c) Issue-Based Advocacy.
d) Self-Group Advocacy.
e) Citizen Advocacy.
f) Experimental Advocacy.

Which of the following is a recognised benefit of peer advocacy?

a) Guaranteed increased lifespan for the client.
b) That a client’s health ailments will be “cured.”
c) A sense of empowerment and independence.

Which of the following is considered a limitation of peer advocacy?

a) Some peer advocates may be poorly trained.
b) Peer advocates are mostly volunteers.
c) The client/partner may not wish to engage with the peer advocate.
d) Both a & b.
e) Both b & c.

What are your patient rights?

a) Guaranteed access towards receiving proper treatment.
b) Guaranteed access towards receiving proper treatment and resources.
c) Guaranteed access towards legal representation, proper treatment, and resources.

Where can I locate my rights through NHS?

a) You can locate your rights by calling 111 or going online to nhs.111.uk.
b) You can locate your rights by calling 111 or going online to 111.nhs.uk.
c) You can locate your rights by calling 611 or going online to 611.nhs.111.uk.

Who do you contact if your rights are violated?

a) The media.
b) Your local general practitioner.
c) Your local commissioner group.

An ePatient is:

a) Only a medical professional.
b) Only a lay person with a medical background.
c) Only a person with a chronic disease.
d) None of the above.

What are some advantages of being an informed ePatient?

a) Better health outcomes.
b) Happier patients.
c) Fewer medical errors.
d) All of the above.

When an empowered and informed ePatient works collaboratively with the healthcare team, it is called:

a) Shared decision-making.
b) Shared surgery.
c) Shared responsibility.
d) None of the above.

Which of the following best describes the definition of health literacy?

a) Understanding of medical office procedures and workflows.
b) Ability for individuals to understand, process, and obtain health information to make good decisions regarding their health.
c) Ability to understand health insurance rates.

Which of the following is a general characteristic of someone with low health literacy skills?

a) They have difficulty filling out complex medical forms.
b) They are able to easily share their health history with providers.
c) They understand the connections between risky behaviors and health.

Which of the following groups of people are most likely to have low health literacy skills?

a) Unemployed college graduates.
b) Individuals without a high school education or equivalent.
c) Individuals who speak English proficiently.

The two main categories that most research studies fall under are:

a) Observational and clinical.
b) Participatory and observational.
c) Experimental and observational.
d) Systematic and participatory.

The section of an academic paper that provides the background information for the topic at hand is which of the following?

a) Abstract.
b) Introduction.
c) Discussion.

Which of the following is NOT a question you should ask when evaluating a source for credibility?

a) Is the information current?
b) Who is the author?
c) How long is the article or information source?

Which of the following represents the value of Shared Patient Information?

a) It provides data around traditionally-excluded groups.
b) It is regarded as the most credible and traditional method of gathering data.
c) It represents a homogenous population.

Which of the following represents the value of Shared Patient Information?

a) It provides data around traditionally excluded groups.
b) It is regarded the most credible and traditional method of gathering data.
c) It represents a homogenous population.

The Open Data Portal NI is a hub of information and which of the following?

a) Medical records.
b) Raw data sets.
c) Clinical trials.

Under GDPR, the Trust or surgery has how long to respond to respond to a request in writing?

a) One month.
b) One week.
c) Two weeks.

If the records are located in a hospital or a community setting, the patients can address their letter to which of the following?

a) Information Commissioner’s Office.
b) Hospital’s Records Manager.
c) Doctor.

With regard to accessing children’s medical records, health professionals may consider the child to have the capacity to consent even if the child is under the age of:

a) 18.
b) 14.
c) 16.

Front-line hospital employees are also referred t0 as:

a) Drivers.
b) A pack.
c) Public servants.

What are acceptable items to donate to a healthcare facility?

a) Unused plastic gloves.
b) Slightly-used plastic gloves.
c) Reusable plastic gloves.

How many ways can healthcare professionals be supported?

a) A couple different ways.
b) A few different ways.
c) Many different ways.

Staying connected with people during self-isolation means:

a) Visiting them.
b) Interacting with them through virtual means.
c) Meeting them indoors.

A good way of looking after your body is to:

a) Refrain from exercising as to not feel tired.
b) Eat healthy food.
c) Drink only small amounts of water.

Which of the following is NOT one of the several advices that can help you stay mentally well during self-isolation?

a) Stay connected with others.
b) Plan practical things.
c) Keeping your worries to yourself.

Which of the following is a typical indicator of stress?

a) Increased laughter.
b) Eating healthily.
c) Experiencing changes in sleep patterns.
d) Exercising regularly.

Which of the following is important for individuals with preexisting mental health conditions to do during the pandemic?

a) Avoid talking to other people in-person.
b) Watch out for new or worsening symptoms.
c) Stop taking their medication.
d) Avoid contacting healthcare professionals.

Which of the following circumstances may worsen feelings of grief and negativity due to social restrictions in place due to COVID-19?

Not being able to be with a loved one prior to the acquaintance’s death.
b) Not having access to grief services due to closures.
c) Both A & B.

NI Patient Advocacy Final Assessment

NI Patient Advocacy Final Assessment

Quiz Summary

Information

Results

Results

Categories

1. Question

2. Question

3. Question

4. Question

5. Question

6. Question

7. Question

8. Question

9. Question

10. Question

11. Question

12. Question

13. Question

14. Question

15. Question

16. Question

17. Question

18. Question

19. Question

20. Question

21. Question

22. Question

23. Question

24. Question

25. Question

26. Question

27. Question

28. Question

29. Question

30. Question

31. Question

32. Question

33. Question

34. Question

35. Question

36. Question

37. Question

38. Question

39. Question

40. Question

41. Question

42. Question